Write your questions and answers
Add the questions customers ask most and group related answers by topic, product or policy.
Boost Easter sales with gift and shipping countdowns, basket and decor offers, and free-shipping bars. One ~5kb script for your spring campaign.
Answer questions about fit, delivery, returns, ingredients or setup while visitors are still deciding, instead of making them leave the page to look for help.
Organize answers into groups and enable search for larger help collections. Choose divided rows or cards to match the density of the page.
Add a support link below the answers for questions that need a person, and track question opens and support clicks to find gaps in your content.
Add the questions customers ask most and group related answers by topic, product or policy.
Turn search on when it helps, select a card or divided layout and adjust typography, colors and spacing in the editor.
Publish the FAQ inline or as a help panel, then use question-open metrics to see which answers matter most.
Yes. Search can be enabled for the widget, and questions can be grouped so larger sets of answers stay easy to browse.
Yes. Create separate widgets and use display rules to place relevant answers on product, collection, service or policy pages.
You can add a custom support label and link that sends visitors to your contact page, help center or another support destination.
Don't log in at midnight. Schedule your Easter FAQ & Help to appear exactly at 00:00 and disappear when the sale is over.
Campaign Scheduler docsUse the same FAQ & Help on Squarespace for other shopping holidays. One setup, multiple occasions.
Create your first campaign in a few clicks. No developers, no theme forks, no risky code changes.